Terms and Conditions

These Terms & Conditions apply to use of the Takween Digital website and to services provided by Takween Digital.

By requesting a quotation, approving a proposal, paying an invoice or instructing us to begin work, you confirm that you have read and agreed to these terms.

• You must have authority to enter into an agreement for yourself or the organisation you represent.
• Project-specific conditions may be included in a proposal or written agreement.
• Please contact us before proceeding if any term is unclear.

Takween Digital provides website design, website development, e-commerce, learning management system and related digital services.

References to “we”, “us” and “our” mean Takween Digital. References to “you”, “your” and “client” mean the person or organisation purchasing, requesting or using our services.

Our website provides general information and does not itself create a binding obligation to provide any particular service.

Our services may include WordPress websites, Shopify stores, landing pages, LearnDash LMS platforms, website maintenance, custom web development, mobile applications, AI-powered web applications and related digital work.

The exact services, features and deliverables included in your project will be stated in your approved quotation, proposal or written project agreement.

• Services not expressly included are treated as additional work.
• Technical feasibility may depend on third-party platforms, plugins, themes, applications or APIs.
• We may recommend alternative solutions where a requested feature is not practical, secure or suitable.

Quotations and proposals are based on the information available when they are prepared. Unless otherwise stated, they remain valid for the period shown on the document.

A project is not confirmed until the required approval and any stated deposit or initial payment have been received.

• Prices may be revised where the scope, requirements or assumptions change.
• Verbal discussions are not binding unless confirmed in writing.
• Estimated third-party charges may change independently of Takween Digital.

The approved project scope defines the work included in the agreed fee. Requests outside that scope may require a revised quotation, additional payment or a separate project phase.

We will explain where a request is considered additional work before proceeding wherever reasonably possible.

You are responsible for providing accurate information, content, approvals, access details and feedback needed to complete the project.

Delays in providing materials, access or approvals may affect the delivery schedule.

• Provide text, images, branding and other materials in an agreed format and timeframe.
• Ensure that you own or have permission to use all materials supplied to us.
• Review work carefully and provide clear, consolidated feedback.
• Maintain secure access to accounts and promptly update credentials where appropriate.
• Check legal, regulatory and industry requirements relevant to your organisation.

Fees, payment stages and due dates will be stated in the relevant quotation, proposal or invoice.

Where ongoing support or maintenance is purchased, charges will continue for the agreed billing period until cancelled in accordance with the applicable plan or agreement.

• Deposits and payments already applied to completed work are normally non-refundable.
• Work may be paused where an invoice becomes overdue.
• Final files, website transfer, launch or ownership transfer may be withheld until all outstanding sums are paid.
• You are responsible for applicable bank, payment processor, currency conversion and third-party charges.

Any project timeline is an estimate unless a fixed deadline is expressly agreed in writing. Timelines depend on prompt receipt of content, approvals, access and feedback.

We are not responsible for delays caused by third-party platforms, hosting providers, software vendors, force majeure events or circumstances outside our reasonable control.

Where a client becomes unresponsive or places a project on hold, we may reschedule the remaining work according to our availability.

The number and type of revisions included will be stated in the proposal or agreed scope.

Once a website or deliverable has been approved and launched, further changes are treated as maintenance or additional work unless covered by an active support arrangement.

• Revisions must relate to the approved brief and existing scope.
• Major changes of direction may be quoted separately.
• Feedback should be submitted in a clear and consolidated form.
• Approval of a stage allows us to proceed and later changes may involve additional cost.

Unless otherwise agreed, ownership of final custom deliverables created specifically for you transfers after full payment of all related invoices.

We retain ownership of pre-existing tools, reusable code, systems, methods, templates, development techniques and know-how used in the project.

• Third-party software, themes, fonts, plugins and assets remain subject to their own licences.
• You remain responsible for content and materials supplied by you.
• Unless confidentiality or a separate agreement prevents it, we may display completed work in our portfolio and marketing materials.

Projects may rely on hosting providers, domains, themes, plugins, applications, APIs, payment gateways, email services or other third-party products.

These services are controlled by their respective providers and may change, become unavailable, increase prices or alter their terms without our control.

• You are responsible for ongoing third-party subscription and renewal fees unless otherwise agreed.
• We cannot guarantee continuous availability or future compatibility of third-party services.
• We may assist with configuration but are not responsible for a third party’s acts, omissions, security incidents or service failures.

Either party may request cancellation in writing. You remain responsible for fees relating to work completed, time reserved, costs incurred and non-refundable third-party purchases up to the cancellation date.

We may suspend or terminate work where invoices remain unpaid, instructions are unlawful, abusive behaviour occurs, required cooperation is not provided or continuing the project would create a legal, security or reputational risk.

Where practical, we will provide completed paid-for work in its current form after outstanding amounts are settled.

We will perform services with reasonable care and skill. However, we do not guarantee specific commercial results, search rankings, traffic, sales, revenue, conversion rates or uninterrupted operation.

To the fullest extent permitted by law, we will not be liable for indirect or consequential loss, loss of profits, loss of data, loss of business opportunity or loss caused by third-party services.

Our total liability arising from a particular project will not exceed the amount paid to us for that project, except where liability cannot lawfully be excluded or limited.

Each party should keep confidential information received from the other party secure and use it only for the relevant project or service.

Confidential information does not include information already public, lawfully received from another source or required to be disclosed by law.

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements. You remain responsible for ensuring that your website content, forms, tracking tools and data practices comply with laws relevant to your organisation.

These terms and any project-specific agreement form the entire agreement concerning the relevant services.

These terms are governed by the laws applicable in the United Kingdom jurisdiction stated in the relevant proposal or agreement. Courts with appropriate jurisdiction will have authority over disputes, subject to any agreed dispute-resolution process.

• If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.
• A delay in enforcing a right does not waive that right.
• You may not transfer your agreement without our written consent.
• We may update these website terms from time to time.

For questions about these terms, a quotation or an active project, please contact Takween Digital through the website contact page.

Please include your name, organisation, project name and a clear explanation of your enquiry so we can respond appropriately.

Visit the contact page