Privacy Policy

Takween Digital respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights available to you.

This policy applies when you visit takweendigitalservices.co.uk, submit an enquiry, communicate with us, request a quotation, or engage Takween Digital to provide digital services.

Takween Digital is a UK-focused digital agency providing website development, ecommerce development, learning platforms, web applications, design, maintenance, and related digital services.

For the purposes of applicable UK data protection law, Takween Digital is responsible for deciding how and why personal information submitted through this website is used.

Takween Digital Services is registered with the UK Information Commissioner's Office (ICO) as a Data Controller and processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect personal information that you provide directly to us when you complete a form, contact us, request a quotation, or work with us on a project.

Information you provide

• Your name and business or organisation name.
• Email address, telephone number, or WhatsApp contact.
• Information about your project, requirements, budget, preferred services, and timescale.
• Messages, files, content, credentials, or other information supplied during a project.
• Billing, invoicing, and payment-related information.

Information collected automatically

• Internet Protocol address and approximate location.
• Browser type, device type, operating system, and screen size.
• Pages visited, referring pages, session duration, and website interaction data.
• Cookie preferences and technical diagnostic data.

We may use your personal information for the following purposes:

• To respond to enquiries, questions, and quotation requests.
• To understand your project and recommend suitable services.
• To prepare proposals, quotations, contracts, and invoices.
• To provide, manage, and support agreed services.
• To communicate project updates, approvals, and support information.
• To maintain business, accounting, and transaction records.
• To protect our website, systems, clients, and services from misuse or security threats.
• To monitor website performance and improve the user experience.
• To comply with legal, tax, regulatory, or contractual requirements.

We will not sell your personal information to third parties.

Depending on the circumstances, we may rely on one or more lawful bases when processing personal information.

• Contract: where processing is necessary to provide requested services, prepare a proposal, or fulfil an agreement.
• Legitimate interests: where it is reasonably necessary to operate, protect, and improve our business and services without overriding your rights.
• Legal obligation: where we must retain or disclose information to comply with the law, taxation, accounting, or regulatory duties.
• Consent: where you have actively agreed to a particular use, such as optional marketing communications or non-essential cookies.

We may share limited personal information with trusted service providers where this is necessary to operate our website, communicate with you, process payments, deliver services, or meet legal requirements.

These providers may include:

• Website hosting, domain, backup, and security providers.
• Email, cloud storage, communication, and project management providers.
• Payment processors, banks, accountants, or bookkeeping providers.
• Analytics, performance, and website optimisation providers.
• Professional advisers, legal representatives, or authorities where disclosure is required.
• Contractors or technical specialists supporting a project under appropriate confidentiality arrangements.

We only share information that is reasonably necessary for the relevant purpose.

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand website traffic, and improve performance.

Types of cookies may include

• Essential cookies: required for security and core website functionality.
• Preference cookies: used to remember settings or choices.
• Analytics cookies: used to understand how visitors use the website.

Where required, non-essential cookies will only be used after you provide consent. You can also manage cookies through your browser settings.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, including legal, accounting, contractual, security, and dispute-resolution purposes.

• General enquiries may be retained while the enquiry remains active and for a reasonable follow-up period.
• Client project information may be retained for the duration of the working relationship and afterwards where required for support or record keeping.
• Financial and transaction records may be retained for the period required by applicable UK tax and accounting rules.
• Website analytics information may be retained in accordance with the settings of the relevant analytics platform.

When information is no longer needed, we will delete, anonymise, or securely dispose of it where reasonably possible.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

Measures may include secure passwords, restricted access, encrypted connections, reputable hosting, software updates, backups, malware protection, and appropriate confidentiality controls.

No website, email system, or internet transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary website forms or unencrypted email unless specifically agreed.

Some of the service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to use providers and safeguards intended to protect that information in accordance with applicable data protection requirements.

Depending on the circumstances and applicable law, you may have the right to:

• Be informed about how your personal information is collected and used.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or direct marketing.
• Request transfer of information where data portability applies.
• Withdraw consent where consent is the lawful basis for processing.

To exercise a right, contact us using the details below. We may need to verify your identity before responding.

Please contact us first if you have a question or concern about how your personal information has been handled. We will try to resolve the issue promptly.

You may also have the right to make a complaint to the UK Information Commissioner's Office, the independent supervisory authority for data protection in the United Kingdom.

ICO website: ico.org.uk

We may update this Privacy Policy when our services, website features, legal requirements, or data-handling practices change.

The latest version will be published on this page, and the date shown at the top will be updated accordingly. We encourage you to review this page periodically.

To ask a privacy question, exercise a data protection right, or request information about how your data is handled, contact: